Answers to the questions we hear most often.
In the vast majority of countries, using a VPN is completely legal. A small number of countries restrict or ban VPN use, so it's worth checking local regulations if you're traveling somewhere with strict internet laws.
A Kill Switch monitors your VPN connection continuously. If the encrypted tunnel drops for any reason, it immediately blocks all internet traffic on your device until the VPN reconnects, so your real IP address is never exposed.
Some overhead is unavoidable since traffic now travels through an extra server, but with a fast nearby server the difference is rarely noticeable for everyday browsing and streaming.
Yes. Streaming-optimized servers are available in dozens of locations and are specifically tuned to minimize buffering on popular platforms.
Yes, selected server locations are optimized for peer-to-peer traffic and support stable speeds for large file transfers.
Standard plans support 5 simultaneous connections and family plans support 10, all installable on an unlimited number of devices.
Yes, both are available as add-ons for users who need a consistent IP for remote access or services that whitelist specific addresses.
Yes. You can cancel automatic renewal at any time from your account dashboard, and you'll keep access until the end of your current billing period.
No. We operate under a strict no-logs policy covering browsing activity, connection timestamps, session duration and originating IP address, so there is nothing tied to your identity to disclose.
Try switching to a different nearby server location first, since occasional congestion can affect a single server. If the issue continues, our support team can suggest the best protocol or server for that specific service.